p7pp Privacy Policy

p7pp ("we", "us", or "the platform") operates a safe and reliable online entertainment service for users in Bangladesh. This Privacy Policy ("Policy") sets out how p7pp collects, processes, stores, and protects your personal information when you use the p7pp website.

By using this website or registering an account, you agree to the terms described in this Policy. If you disagree with any part of this Policy, please stop using our services and contact us.

This Policy is an integral part of p7pp's Terms and Conditions. We may update this Policy from time to time. When changes are made, we will post a notice on the website and update the "Last Updated" date at the top of the Policy.

p7pp collects various types of information to operate its services properly and to provide users with a safe and enjoyable experience. The categories of information are described in detail below.

2.1 Information You Provide Directly

During account registration, identity verification, and transactions, you provide the following information yourself:

• Full name and date of birth (for age verification — only users aged 21 or above may register)
• Email address and mobile number
• ID document details (National ID or passport number) — for identity verification purposes only
• Payment account details — bKash, Nagad, Rocket, Upay, or bank account information
• Username and password (passwords are always stored in hashed and encrypted form)
• Information and messages provided when contacting customer support

2.2 Automatically Collected Information

When you visit our website, the following technical information is collected automatically:

• IP address and device identification details
• Browser type, version, and operating system
• Browsing behavior on the website — pages visited, session duration, and click patterns
• Data collected through cookies and similar tracking technologies (discussed in detail in Section 7)
• Transaction history and gaming activity logs
• Connection date, time, and bandwidth usage

2.3 Information Received from Third Parties

In some cases, information may be received through identity verification services or payment processors. Such data collection is always carried out in compliance with applicable laws and regulations.

p7pp uses your information only for the legitimate purposes listed below. We never use your information for excessive or irrelevant purposes.

3.1 Service Operation & Improvement

• Creating, managing, and authenticating accounts
• Processing deposits, withdrawals, and transactions (bKash, Nagad, Rocket, Upay, and bank transfers)
• Personalizing and improving the gaming experience
• Resolving technical issues and ensuring site functionality
• Developing and testing new features and services

3.2 Security & Protection

• Detecting and preventing fraud, money laundering, and other illegal activities
• Age verification — ensuring access is limited to users aged 21 and above
• Account protection and prevention of unauthorized access
• Monitoring responsible gaming limits

3.3 Communications

• Sending transaction confirmation messages and important notifications
• Providing customer support — via 24/7 live chat and email
• Informing you about policy changes or service updates
• Sending relevant offers and promotional messages based on your consent

p7pp does not disclose your personal information to third parties, however there are limited and lawful circumstances in which sharing information may be necessary:

4.1 Service Provider Partners

We work with certain trusted third-party service providers who assist in operating our services — such as payment processing, identity verification, and technical infrastructure. These partners are required to use your information only for the specified purpose and to comply with strict confidentiality agreements.

4.2 Legal Obligations

In the case of a court order, a lawful request from a law enforcement authority, or a legal obligation, p7pp may disclose information in compliance with applicable law. In such circumstances we will always disclose only the minimum information necessary.

4.3 Business Transfers

In the event of a business merger or acquisition, user information may be transferred. In such an event, we will notify users in advance and ensure that necessary protections are in place.

4.4 With Your Consent

In any situation other than those listed above, we will obtain your explicit consent before sharing your information.

5.1 Technical Security Measures

p7pp applies industry-standard security measures to protect your information:

• SSL/TLS Encryption — all data transmissions are handled through encrypted channels
• Password Hashing — your password is never stored directly; it is kept in hashed format only
• Firewall Protection — advanced firewalls and intrusion detection systems remain active
• Access Controls — only authorized personnel are granted access to specific data
• Regular Security Audits — regular audits are conducted to identify system vulnerabilities

5.2 Data Retention Period

We retain your information only for as long as necessary. Even after an account is closed, certain information may need to be retained for a defined period due to legal and regulatory obligations. Once that period ends, the information is securely deleted or anonymised.

5.3 Response to a Data Breach

If a data breach or security incident occurs, we will take prompt action, notify affected users as quickly as possible, and inform the relevant authorities in accordance with applicable law.

p7pp believes you should have full control over your own personal information. Your key rights are described below:

6.1 Right to Access Information

You may request from us at any time what information we hold about you. We are obliged to provide a copy of that information.

6.2 Right to Correct Information

If any information in your account is incorrect or incomplete, you may request that it be corrected. In some cases, identity re-verification may be required.

6.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, due to legal or regulatory obligations, we may be required to retain certain information for a defined period.

6.4 Right to Object to Processing

You may opt out of marketing communications at any time. However, the ability to object to the processing of information that is essential for service operation is limited.

6.5 Right to Data Portability

You may request that your information be provided in a structured, commonly used format.

To exercise these rights, contact our customer support at [email protected]. We will respond to your request within a reasonable time after receipt.

7.1 What Cookies Are and Why They Are Used

Cookies are small text files that your browser stores on your device. p7pp uses cookies to keep the website functioning properly and to improve your experience.

7.2 Types of Cookies We Use

• Essential Cookies — for maintaining login sessions and basic functionality. The site cannot work properly without these.
• Functional Cookies — for remembering your preferences and settings, such as language or display preferences.
• Analytical Cookies — for understanding how the site is used and improving our services.
• Security Cookies — for detecting and preventing fraud.

7.3 Cookie Controls

You can block or delete cookies through your browser settings. Please note that disabling essential cookies may affect certain core functions of the site and may cause issues when logging in.

p7pp is a service for users aged 21 and above only. We do not intentionally collect information from anyone under the age of 21.

Age is verified during the registration process. If we become aware that a minor has created an account, we will immediately close that account and delete all associated information.

If you believe a minor is using our platform, please notify us immediately at [email protected].

p7pp's gaming services may include content from various game providers such as Pragmatic Play, Evolution Gaming, and Spribe. These providers have their own privacy policies. We are not responsible for the data practices of these third parties.

For payment processing — bKash, Nagad, Rocket, Upay, or bank transfers — the privacy policy of the relevant payment provider applies. We handle payment information with the highest level of protection and keep the storage of sensitive financial data to a minimum.

p7pp operates an international platform. As a result, in some cases your information may be processed or stored on servers located outside Bangladesh. Wherever information is transferred, we ensure that protection standards are maintained.

We only work with third parties that comply with international data protection standards. All international data transfers are conducted using encrypted methods.

p7pp may update this Privacy Policy from time to time — in response to legal changes, the addition of new services, or technological developments. For significant changes, we will:

• We will display a notice on the main page of the website
• We will attempt to notify registered users by email
• We will update the "Last Updated" date at the top of this policy

If you continue to use the site after the changes, it will be considered that you have agreed to the updated policy. Therefore, it is advised to visit this page regularly.