❓ Frequently Asked Questions
Answers to all your questions at p7pp
Accounts, bonuses, deposits, withdrawals, VIP, and verification — find detailed answers to all common questions about p7pp here.
When you start playing at p7pp, many questions may come to mind — from how to deposit money to bonus terms, VIP benefits, or account verification, you have every right to clear information on each topic. On this page we have arranged answers to more than 20 questions across five topic-based sections, so you can easily find what you need and play with peace of mind. If you cannot find your question here, our 24/7 live chat support is always ready.
VIP Program
VIP & Cashback
p7pp has a total of five VIP levels: Bronze, Silver, Gold, Platinum, and Diamond. The weekly cashback rate is different at each level — up to 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold, 0.8% at Platinum, and up to 1.0% at Diamond. The higher the level, the greater the benefits.
Your VIP level gradually improves by playing games regularly and staying active on the platform. The more consistently you play over time, the closer your profile gets to the next level. To learn about the specific turnover requirements, speak with our support team via live chat.
Players at higher VIP levels enjoy priority support, early access to special promotions, and exclusive offers, in addition to higher weekly cashback rates. The highest level of personalised service is provided to Diamond level players.
At the end of each week, cashback is calculated based on your VIP level and automatically added to your account. You can receive up to 0.2% cashback at Bronze level and up to 1.0% at Diamond level. Cashback is added directly to your wallet balance and is ready to use.
Promotions
Bonuses & Offers
The welcome bonus is automatically added when you make your first deposit into a new account. For example, if you deposit ৳1,000, you will receive a 120% bonus of ৳1,200 and your total balance will be ৳2,200. The maximum bonus amount is ৳10,000. No promo code is needed — the bonus will be added automatically on your qualifying first deposit.
The wagering requirement for the welcome bonus is 10x, calculated on the bonus amount only — not on the deposit. Example: if you receive a ৳1,200 bonus, you need to place ৳1,200 × 10 = ৳12,000 in bets before withdrawing winnings from the bonus. Once this requirement is met, winnings earned from the bonus become withdrawable.
No, the welcome bonus applies only once per account and is given only on the first deposit. The same person cannot open a new account to claim the bonus again — this is against the rules and may result in account suspension.
Yes, if you do not wish to complete the bonus requirements, you can contact support via live chat and request a bonus cancellation. Keep in mind that if the bonus is cancelled, any winnings earned from that bonus will also be cancelled. It is wise to read the terms and conditions carefully before accepting a bonus.
Identity Confirmation
Verification & Documents
The verification process is done primarily to ensure the security of your account. It confirms that the account is being used by its true owner and helps prevent underage access and fraud. At p7pp, which operates with SSL encryption and fair play technology, every player's information is kept secure.
Generally, a National ID card (NID), passport, or driving licence are accepted. The document image must be clear and legible, and expired documents are not accepted. A utility bill or bank statement may also be requested if address verification is needed.
Yes, this is very important. The name registered on your p7pp account must match the name on your bKash, Nagad, Rocket, or Upay account. For bank transfers, the bank account name must also be the same. If the names do not match, the withdrawal process may be delayed or cancelled.
The reason for rejection is usually communicated by email, or you can find out the details by asking via live chat. Common reasons include unclear images, name mismatches, or expired documents. Upload correct and clear documents and reapply — you can also email [email protected] for assistance.
Completely. p7pp uses SSL encryption to store all personal information. Your documents are used solely for verification purposes and are never shared with third parties. Please read our privacy policy for more details.
Payment
How to Deposit Money
p7pp currently has five payment methods: bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfers, major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank can be used. The same minimum deposit amount applies across all methods.
The minimum deposit amount is ৳500 for every payment method. Whether you use bKash, Nagad, Rocket, Upay, or bank transfer — this limit is the same for all. Transactions below ৳500 will not be processed, so please confirm this before making a deposit.
After logging in, go to the Cashier or Deposit section and select bKash as the payment method. Send the specified amount to the merchant number shown and enter the transaction ID on the site. If the details are correct, the balance is usually updated within a few minutes.
First, wait a few minutes and refresh the page. If the balance still does not appear, contact support via live chat with your transaction ID and a screenshot of the payment. The issue is usually resolved quickly. You can also send the details to [email protected].
p7pp does not charge any deposit or withdrawal fees on its own. However, your mobile banking provider (such as bKash or Nagad) or bank may apply their standard transaction charges — this is entirely their own policy and is not dependent on p7pp.
Account
Account Related Questions
Go to the p7pp Login page and fill out the registration form — you will need to provide your name, phone number, and password. Your name must match the name on your mobile banking or bank account. Once registration is complete, you can log in and start playing right away. This site is for persons aged 21 and over only.
The most common cause is an incorrect password or phone number. If Caps Lock is on, the password may not match. Try clearing your browser cookies and cache and attempt again. If your account is temporarily suspended, contact us via live chat or at [email protected] for a quick resolution.
Click the "Forgot your password?" option on the login page and enter your registered phone number or email. An OTP or recovery link will be sent. If that does not work either, the support team can verify your identity via live chat and assist you with resetting your password.
Some information, particularly your name, may not be directly editable for security reasons. If you need to make a change, notify support via live chat and provide the necessary identity documents. The support team will verify and assist with making the required corrections.
Still have questions?
Our support team is ready to assist in Bengali and English 24 hours a day, 7 days a week. Chat with us directly via live chat or write to us by email — you will get a quick solution to any issue.
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